This website has been developed by Spring Integrative Health for informational purposes only. It does not provide medical advice, diagnosis, treatment or care. If you have a medical problem or a general health question, contact a physician or qualified health care provider for consultation. Under no circumstances should you attempt self-diagnosis or treatment based on what you read on this website.
Payment Policy
Payment is due at the time of service. If your insurance covers our services we will provide you with the proper codes needed for you to send in the paperwork to your insurance for reimbursement. Some of your lab work may be covered by insurance, when that is the case we will send your lab fees to your insurance. Please ask your provider for details.
Medicinary Policy
Supplement refills are easy for us to get them to you and even easier for you to let us know. You can find our SUPPLEMENT REFILLS button at the top of the website. That will take you directly to our request form. Just fill out the short form and submit it. Our staff will email you as soon as it is ready. The second option is that you can email us at supplements@springintegrativehealth.com. If you are not able to do this online or email, then you can call us at 406-586-2626. Most refills can be accommodated within 24-48 hours.
NOTICE OF PRIVACY PRACTICES at Spring Integrative Health, LLC
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Spring Integrative Health respects your privacy. We understand that your personal health information is very sensitive. We will not disclose your information to others unless you tell us to do so, or unless the law authorizes or compels us to do so.
The law protects the privacy of the health information we create and obtain in providing our care and services to you. For example, your protected health information includes your symptoms, test results, diagnoses, and treatment, health information from other providers, and billing and payment information relating to these services.
Federal and state law allows us to use and disclose your protected health information for purposes of treatment and health care operations. State law requires us to get your authorization to disclose this information for payment purposes.
For treatment:
- Information obtained by a nurse, physician, acupuncturist, massage therapist or other member of our health care team will be recorded in your medical record and used to help decide what care may be right for you.
- We may also provide information to others providing you care. This will help them stay informed about your care.
For payment:
- We request payment from your health insurance plan when we are contracted providers. Health plans need information from us about your medical care. Information provided to health plans may include your diagnoses, procedures performed, or recommended care.
- We bill you for amounts due which have not been paid at the time of service. We may send your account to a collection agency and take other measures permitted by law to collect money you owe us that we have been unable to collect from you by our normal billing processes.
For health care operations:
- We use your medical records to assess quality and improve services.
- We may use and disclose medical records to review the qualifications and performance of our health care providers and to train our staff.
- We may contact you to remind you about appointments and give you information about treatment alternatives or other health-related benefits and services.
- We may contact you to inform you of fund-raisers or other services of the Clinic.
- We may use and disclose your information to conduct or arrange for services, including: medical quality review by your health insurance plan; accounting, legal, risk management, and insurance services; audit functions, including fraud and abuse detection and compliance programs.
Your Health Information Rights
The health and billing records we create and store are the property of Spring Integrative Health, PLLC The protected health information in it,
however, generally belongs to you.
- You may request and receive from us a paper copy of our most current Notice of Privacy Practices for Protected Health Information
(“Notice”), and ask questions about this Notice. - You may ask us to restrict certain uses and disclosures of your protected health information. You must deliver this request in writing to us. We are not required to agree to those restrictions, but will review your request and inform you of any action taken. We cannot agree to restrictions on uses or disclosures that are legally required, or which are necessary to administer our business.
- In most cases you may inspect and obtain a copy of your protected health information. You must make this request to the Office Manager in writing. We have a form available for this type of request. We may charge you a minimum fee of $10.00 or the costs of copying, mailing, and supplies that are necessary to fulfill your request. We may deny your request to inspect and copy in certain limited circumstances.
- In case of a denial to allow you access to your records, you may have another health care provider of the same specialty review your records and our denial of access to them—except in certain circumstances.
- You may ask us to change our record of your health information. You must give us this request in writing, and include a reason that supports your request. In certain cases, we may deny your request for amendment. If your request is denied, you may write a statement of disagreement. It will be stored in your medical record, and included with any release of your records.
- You may request and receive an accounting of disclosures of your protected health information that we have made since April 14, 2003, for most purposes other than treatment, payment, or health care operations. This accounting will not include disclosures to third party payers. You must make your request in writing to our Office Manager, and may receive this information without charge once every 12 months. We will notify you of the cost involved if you request this information more than once in 12 months. Your request must specify the time period. The time period may not be longer than 1 year and may not include dates before April 14, 2003.
- You may ask that your health information be given to you by another means or at another location. For instance, you may request that we contact you at a different residence or PO Box. To request confidential communication of your PHI, you must submit a signed and dated written request to our Office Manager, telling us how or where you would like to be contacted. We will accommodate all reasonable requests.
- You may cancel prior authorizations to use or disclose health information by giving us a written revocation. Your revocation does not affect information that has already been released. It also does not affect any action taken before we have received your revocation. Sometimes you cannot cancel an authorization if its purpose was to obtain insurance.
Our Responsibilities
We are required to:
- Keep your protected health information private.
- Give you this Notice.
- Follow the terms of this Notice.
We have the right to change our practices regarding the protected health information we maintain. If we make changes, we will update this Notice. You may receive the most recent copy of this Notice by calling and asking for it or by visiting our office to pick one up.
To Ask for Help or Make a Complaint
If you have questions about this notice, want more information, want to request forms for submitting written requests, or want to report a problem about the handling of your protected health information, you may contact Spring Integrative Health, PLLC.
If you believe your privacy rights have been violated, you may discuss your concerns with any staff member. You may also deliver a written
complaint to our Office Manager at our practice. You may also file a complaint with the U.S. Secretary of Health and Human Services.
We respect your right to file a complaint with us or with the U.S. Secretary of Health and Human Services. If you complain, we will not retaliate against you.
Notification of Family and Others
- Unless you object, we may release health information about you to a friend or family member who is involved in your medical care. We may also give information to someone who helps pay for your care. We may tell your family or friends your condition and that you are in a hospital. In addition, we may disclose health information about you to assist in disaster relief efforts.
- You have the right to object to this use or disclosure of your information. If you object, we will not use or disclose it. We may ask you to
provide a written statement listing persons with whom you wish your health information to be shared, and those to whom you do not wish your information to be given.
Incidental Disclosures
- Spring Integrative Health will make reasonable efforts to avoid incidental disclosures of protected health information.
- Examples of ways in which we work to protect against such disclosures are: having patients check out one at a time at the front desk, keeping patient charts in areas where only appropriate staff have access to them, protecting the anonymity of our patients and the confidentiality of their PHI in conversations in areas where other patients or unauthorized personnel are present or might overhear, asking and gaining your permission before admitting students to observe or assist in your care.
Minors
If you are a minor who has lawfully provided consent for treatment and you wish for us to treat you as an adult for purposes of access to and
disclosure of records related to this treatment, you may notify the doctor or our Office Manager.
Other Disclosures and Uses of Protected Health Information
We are permitted to use and disclose your protected health information without your authorization as follows:
- To medical researchers—if the research has been approved and has policies to protect the privacy of your health information. We may also share information with medical researchers preparing to conduct a research project.
- To Funeral Directors/Coroners consistent with applicable law to allow them to carry out their duties.
- To Organ Procurement Organizations (tissue donation and transplant) or persons who obtain, store, or transplant organs.
- To the Food and Drug Administration (FDA) relating to problems with food, supplements, and products.
- To comply with workers’ compensation laws if you make a workers’ compensation claim.
- For Public Health and Safety purposes as allowed or required by law: To prevent or reduce a serious, immediate threat to the health or
safety of a person or the public. To public health or legal authorities in order to protect public health and safety. To prevent or control disease, injury, or disability. To report vital statistics such as births or deaths. - To report suspected Abuse or Neglect to public authorities.
- To Correctional Institutions if you are in jail or prison, as necessary for your health and the health and safety of others.
- For Law Enforcement purposes such as when we receive a subpoena, court order, or other legal process, or you are the victim of a crime.
- For Health and Safety oversight activities. For example, we may share health information with the Department of Health.
- For Disaster Relief Purposes. For example, we may share health information with disaster relief agencies to assist in notification of your condition to family or others.
- For Work-Related Conditions That Could Affect Employee Health. For example, an employer may ask us to assess health risks on a job
site. - To the Military Authorities of U.S. and Foreign Military Personnel. For example, the law may require us to provide information
necessary to a military mission. - In the Course of Judicial/Administrative Proceedings at your request, or as directed by a subpoena or court order.
- For Specialized Government Functions. For example, we may share information for national security purposes.
Other Uses and Disclosures of Protected Health Information
- Uses and disclosures not in this Notice will be made only as allowed or required by law or with your written authorization.
PATIENT COMMUNICATIONS POLICY
In order to ensure the safety and confidentiality of your health information, we use the HIPAA-compliant Optimantra
Electronic Medical Records System and secure Patient Portal.
Once your visit is booked, we will send you a confirmation e-mail and an invitation to the Patient Portal.
·As a patient of Spring Integrative Health, please send all health-related messages to your provider via the
HIPAA-compliant Patient Portal. This ensures all messages are secure and retained in your medical record. In addition
to sending secure messages, through your account on the Patient Portal you can also view your lab results and access
your medical records. You can find a link to the Patient Portal on the “Established Patients” page of our website, where
you can login with your unique username and password.
· Please do not e-mail health-related information and questions outside of the secure Patient Portal as e-mail can
never be guaranteed to be confidential or secure. If you do e-mail health information, it will become part of your
medical record and you will be directed to the Patient Portal. · Patient Portal messages may be used for clarification of
your most recent treatment plan, or to send an update on your health information, but they are not a substitute for an
appointment with your provider. If you have additional concerns and questions, please book an appointment. In cases
where a Patient Portal message response is not appropriate or sufficient, you will be asked to schedule an appointment to
ensure that your concerns are properly addressed.
· Your providers will do their best to respond to Patient Portal messages within three business days (72 hours). If you do
not receive a response, please follow up with another message or by telephone at 406-586-2626. Your call will be
returned as soon as possible.
· We do not provide emergency or urgent care services. If an emergency situation arises, call 911. For mental health
resources nearby, call 211, the National Suicide Prevention Hotline: 800-273-8255, or Bozeman’s 24-hour crisis line “The
Help Center”: (406) 586-3333.
Patient Portal Message Billing Policy:
· Patient Portal messages require the same time and expertise as scheduled consultations. Due to an increasing volume
of messages of this nature, we have a Patient Portal Message Billing Policy. For anything other than quick
clarifications regarding your most recent treatment plan and anything that takes more than 10 minutes of your
provider’s time, you will be billed for time spent responding to your message. Your credit card on file will be
charged for this fee.
· You will NOT be billed for: Clarification of your most recent treatment plan, refill requests, or billing and scheduling
questions. If you wish to send an update on your care and don’t need a reply, please put “No Reply Necessary” in the
subject line to ensure you will not be billed.
Privacy Policy for Spring Integrated Health Using Zoom TEXT Services
Effective Date: December 17th, 2024
At Spring Integrated Health, we are committed to protecting the privacy and confidentiality of
your personal health information. This Privacy Policy outlines how we collect, use, and protect your personal
information, particularly in relation to our use of Zoom TEXT services for patient communication.
By engaging with our services, you consent to the practices described in this Privacy Policy. If you do not agree with
any part of this policy, please refrain from using our SMS communication services or respond with STOP to be taken off
our SMS services.
1. Information We Collect
We may collect the following types of information when you engage with our services:
Personal Information: Your name, phone number, email address, and any other contact information you
provide to us for the purpose of receiving communications.
Health Information: In accordance with Montana healthcare privacy laws, we may collect and process health-
related information as part of your treatment and care, which could be communicated via SMS (e.g.,
appointment reminders, health tips, follow-up care instructions, supplement order/pickups, and any other
general questions pertaining to your overall care while you are a client of ours)
SMS Communication Data: This includes information related to the delivery, status, and content of SMS
messages, such as message response rates, time of receipt, and interactions with the message (e.g., replying to
confirm an appointment). This information will be used for record keeping purposes in regards to what has
been communicated with you or with our facility in return.
2. How We Use Your Information
We use the information we collect for several purposes, including but not limited to:
Appointment Reminders and Confirmations: Sending automated SMS reminders to confirm, cancel, or
reschedule appointments.
Health and Wellness Communication: Sending personalized health tips, updates, or other information related to
your care and wellness.
Treatment Follow-up: Providing you with follow-up instructions or reminders after visits or procedures.
Customer Support: Responding to your inquiries, questions, supplement orders, or concerns submitted via SMS.
Compliance and Recordkeeping: Maintaining records as required by Montana healthcare laws and regulations.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information in the following ways:
Service Providers: We may share your information with trusted third-party service providers, including Zoom
SMS (our SMS platform), who assist us with sending and managing SMS communications. These providers are
required to keep your information confidential and use it solely for providing services to us.
Legal Requirements: We may disclose your information if required by law, or in response to legal processes
such as subpoenas, court orders, or government investigations.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect
your information, we cannot guarantee absolute security. If at any time there is a breach of your personal healthcare
information, swift notification to yourself and a written statement will be issued. As well as any investigations
necessary into the breach of healthcare information.
5. Your Rights Regarding Your Information
As a patient, you have certain rights with respect to your personal and health information, including:
Access: You may request access to the personal information we hold about you at any given time.
Correction: You may request to update or correct any inaccuracies in your personal or health information at
any given time.
Deletion: You may request to have your information deleted, subject to legal or contractual obligations we may
have.
Opt-out: You may opt out of receiving SMS communications from us at any time by following the "STOP"
instructions in our SMS messages or by contacting us directly.
To exercise these rights, please contact us at the contact information provided below.
6. Opting Out of SMS Communications
If you no longer wish to receive SMS communications from us, you can opt out at any time by replying "STOP" to any
message you receive. You may also contact us directly through our secure email address, or by phone (both of these
contacts have been listed below) to request removal from our SMS list.
7. Cookies and Tracking Technologies
Although we use SMS for communication, our website and other online services may use cookies or similar technologies
for purposes such as improving user experience, tracking interactions, or offering personalized content. These
technologies are not typically used in our SMS services but are relevant to other digital interactions with our practice.
